Account Supervisor.

New York, NY.

Job Details
Account Supervisor Phase V Communications TBE2765 New York, NY Account Services 10/10/2019

Position Summary

The Account Supervisor (AS) serves as the primary day-to-day client contact for the company’s medical education products or services ensuring that all projects are progressing as needed, identifying additional client needs, and selling in new projects and services to meet those needs. The Account Supervisor is expected to have a full understanding and command of Phase Five, Wunderman Thompson Health and WPP capabilities.


  • Primary point of contact with client including: ?

    • Provide strategic insight
    • Recommend projects and changes
    • Develop strategic, tactical and business plans
    • Onsite account representative at meetings, ad boards, etc.
    • Demonstrate a full understanding of the therapeutic category and the project history with the Agency and in the marketplace, if applicable
    • Management of project lifecycle and meetings from inception to execution
  • Management of budget and profitability including

    • Responsibility and accountability
    • Partnership with Business Manager
    • Full understanding of billing, fees and profit
  • Partner with scientific counterpart on client business
  • Create and/or edit client presentations
  • Participate in proposal writing and new business pitches
  • Supervise, coach and mentor junior staff (e.g. JAE, AE &/or SAE)
  • Monitor marketplace/industry to have a full command of drug awareness and identity to consumers, physicians, etc.
  • Liaise with outside vendors as needed
  • Travel to meetings as needed (25-30%)
  • Demonstrate expertise and ensure adherence to internal processes, ACCME, OIG, and HCC guidelines



  • Bachelor degree required – Communications, Advertising, Marketing or related field


  • 4-6 years of medical education experience
  • 1-2 years of line management experience


  • Demonstrated expertise and understanding of the commercialization of the product lifecycle
  • Demonstrated experience in working as part of a fast paced team in the medical education industry and the ability to think “big picture”
  • Proven or demonstrated leadership skills including coaching and mentoring
  • Established and demonstrated presentation, organization, ownership, time management, communication, attention to detail, and customer focus
  • Strong or expert partnering, negotiation and problem solving skills required
  • Intermediate level Excel, Powerpoint, Outlook and Word required


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